Process
Management
Keep track of all your business processes. From documentation to controlling to continuous improvement.
What is Process Management?
Process management (also Business Process Management or BPM) encompasses the systematic design, documentation, control and continuous optimization of business processes. The goal is to make workflows transparent, clearly define responsibilities and sustainably increase organizational performance. Good process management creates the foundation for quality, efficiency and compliance in your organization.
The Process Management Cycle
Identify
Capture and define all relevant business processes.
Document
Structured recording and visualization of process workflows.
Analyze
Evaluate processes for efficiency, quality and risks.
Optimize
Develop and implement improvement measures.
Implement
Roll out optimized processes in daily operations.
Monitor
Continuous monitoring of process performance using KPIs.
Roles in Process Management
Clear responsibilities are the key to successful BPM
Process Owner
Bears overall responsibility for a process and its results. Decides on changes and resources.
Process Manager
Coordinates the operational execution of the process and ensures compliance with defined workflows.
Process Analyst
Analyzes process data, identifies improvement potential and develops optimization proposals.
Key Process Metrics
Measure your process success with the right KPIs
Throughput Time
Time from process start to completion - shorter is more efficient.
Error Rate
Percentage of faulty process runs - indicator of process quality.
Process Costs
Total cost per process run including personnel, materials and IT.
Customer Satisfaction
Evaluation of process outcomes by internal or external customers.
Frequently Asked Questions about Process Management
Process management becomes important when your company grows, workflows become unclear, or the same errors occur repeatedly. It's also essential for quality issues, compliance requirements, or before digitalization.
Simple tools like flowcharts or BPMN editors are often enough to start. As maturity grows, BPM suites that combine modeling, automation and monitoring come into play. We're happy to advise on the right tool selection.
A single process can be documented and optimized in a few weeks. Building a company-wide process management system typically takes 6-12 months, depending on size and complexity.
Process optimization focuses on one-time improvement of individual processes. BPM (Business Process Management) is a holistic approach to the ongoing management and improvement of all business processes in the company.
Success shows in measurable KPIs: shorter throughput times, fewer errors, lower costs and higher customer satisfaction. Softer factors like better transparency and employee satisfaction are also important indicators.
Sounds good - but will it work for us?
Probably. But we don't promise anything before we've seen it. 30-minute call, you tell us what's annoying, we honestly say if we can help.
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